Wednesday, December 08, 2010

Jonathan Priestley Recaps the News and Events at HP's Software Universe 2010 in Barcelona

Transcript of a sponsored BriefingsDirect podcast, part of a series on application lifecycle management and HP ALM 11 from the HP Software Universe 2010 conference in Barcelona.

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Download the transcript. Sponsor: HP.

Dana Gardner: Hello, and welcome to a special BriefingsDirect podcast series, coming to you from the HP Software Universe 2010 Conference in Barcelona.

We were here last week to explore some major enterprise software and solutions, trends and innovations, making news across HP’s ecosystem of customers, partners, and developers. [See more on HP's new ALM 11 offerings.]

I'm Dana Gardner, Principal Analyst at Interarbor Solutions, and I’ll be your host throughout this series of Software Universe Live discussions. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.]

To better understand HP’s latest vision and strategy for software and solutions, we're now joined by Jonathan Priestley, Director of Marketing for HP Software and Solutions, Europe, Middle-East, and Africa (EMEA). Welcome, Jonathan.

Jonathan Priestley: Hi, Dana. Thank you.

Gardner: Well, we’ve had quite a few very interesting developments. We’ve had news. We’ve had presentations on the stage. Pulling this together from those main stage or keynote announcements, how would summarize? How would you put this together for those who didn’t have a chance to attend?

Priestley: Well, we’ve had two great results to start with. The first is the weather. We got very lucky this time of the year. We have sunshine and blue skies out there, which is very good. The second is that we’ve got 3,500 attendees here, which is a super result. We exceeded our goals. I'm absolutely delighted, and the whole team is really excited, as you can imagine.

But, let me tell you about main stage, because we had some really good presenters on main stage this year. We started out with Anton Knolmar. Now, Anton is a veteran of this event. For 10 years now, he has been presenting here. He started out with a traditional flamenco dance, and you really had to be there to see that, in all his glory, as he came out with a rose between his teeth. It was a super start to the event and very appropriate here in Barcelona.

We moved on to Robin Purohit, the Vice President and General Manager of the R&D organization within software, to take us through the new strategy and vision for HP software. This was a really big one for us, because it’s the first time that the whole strategy and vision has had a public airing. It was exciting to see customers’ reaction to that.

We followed Robin with Jonathan Rende, Vice President and General Manager of our Application Solutions. This was really the news point for our main stage, the launch of Application Lifecycle Management 11 (ALM 11). This is probably the biggest news point we’ve had in the last six months or so. And we saved it especially for the show.

Gardner: Now, you mentioned the new strategy that Robin aired. Maybe you can encapsulate that for our listeners. What is this new strategy and why is it so important?

Priestley: It’s really important for us because, for the first time, we've got a really good story that ties together the history of our organically built technology, as well as the acquisitions that we’ve made. We’ve constructed this around those areas that we see our customers working with in their IT organizations today, as they deliver the solutions that drive their businesses. We see that breaking out into these areas.

Supporting services

Build -- how you actually put the applications that support the services out there. Operate -- how you supply the infrastructure that supports those applications. Secure -- how you make sure that you’ve got the right kind of security in place. Store -- how you make sure that this enormous information explosion we're all dealing with today is capable and managed. Finally, analyze -- how you take the business data that you're collecting in real-time and get decision-making data and information out of it.

Gardner: And, ALM 11 consists of a number of parts. How does that aid and abet that vision? How does it fit in? Is it a hub, a spoke, the foundation? How would you relate ALM 11 to this larger strategy?

Priestley: This is the culmination of two years worth of engineering time. This is a massive innovation for the marketplace and for us.

For the first time, you’ve got something that goes not just across the traditional software lifecycle, as we know it -- develop, test, deploy, and manage -- but across the entire lifecycle of an application.

This includes one of those things that we don’t like to talk about in IT, which is retirement, when we actually get rid of something, because we are not real good at that in this industry. Of course, it is a key part as we go forward. One of the fundamental reasons organizations can’t reduce their data or application load is because they never get to the point of being able to retire anything.

One of the key benefits of ALM is that we’ve unified a complete view, a single view, of that whole process.



One of the key benefits of ALM is that we’ve unified a complete view, a single view, of that whole process. Now, the people who are responsible for each of those siloed areas -- the business analysts, developers, testers, and operational people -- who have to support and maintain the applications can actually see, from one place, how each of those areas hand off to each other to ensure that they can manage it effectively.

And, of course, the final piece is how I make sure I’ve got security engineered into the application before I deploy it. That whole piece fits together under ALM. So, you can see why we're so excited about it.

Gardner: Obviously, yes. Every day we're hearing about new impacts on the enterprise and governments. We’ve got cloud computing, mobile computing, social networks, and social mobility.

You’ve just come out recently with some Instant-On Enterprise initiatives, and I understand that we need to try to factor how IT can get involved and help the business better serve this imperative around Instant-On. So, maybe we could come back around full circle. How does ALM 11 help IT provide an Instant-On Enterprise?

Priestley: If we go back to the strategy and vision I just described, we talked about that in terms of the areas in which we see the IT people within an organization working. But, if you take that up a level and think about the challenges that these large enterprising business and government are facing, we see that breaking down into five core areas, something we call Converged Infrastructure. This is all of the elements of the infrastructure working together.

Working together

Enterprise security -- not just thinking about the individual components, but looking at it from across the entire delivery mechanism.

Application transformation -- something that all our customers are telling us they are facing today, and obviously, that’s one of the key areas where ALM fits in.

Information optimization -- another key, when we talk about the information explosion and the challenges with that. This ensures that you can manage not just data, but the information you want to get out of that hybrid delivery.

It addresses probably the hottest topic in the industry, if I want to put my enterprise resources on premise, running locally, versus putting it somewhere in a cloud, which I am running privately, or putting it in a public cloud. Our expectation is that all large enterprises will be facing those kinds of sourcing decisions and we call that "hybrid delivery."

Gardner: We understand that you're hearing some new and interesting things here from the users. We're in EMEA, so they are from far and wide, many different cultures and languages, many different types of markets. You created a new executive track. Tell me a little bit about that and what you're hearing from this large and varied audience?

It’s very difficult for them to figure out how to put innovation into their own organizations, but particularly how to remove the barriers to innovation.



Priestley: We put a lot of effort into the program and I am calling it a program, versus a track, this year, because instead of thinking as a single standalone event, we're thinking of it as a program that runs across the entire year. The launch point has been here at Software Universe.

We started out by taking an agenda from what our CIOs have told us are the key things that they are looking to try and get some help with.

The first is innovation, how they actually put innovation into their own organizations and how can they remove the barriers to that innovation. This is a key one, because it’s very difficult for them to figure out how to put innovation into their own organizations, but particularly how to remove the barriers to innovation. We’ve done a lot of work around showing them how to go through a discovery exercise to look for those opportunities.

The second thing is that the CIOs themselves are always measuring themselves against their peer groups, and that’s something else we’ve helped them with today. We're bringing in some expertise from outside to look at what are the skill-sets that make the perfect CIO, because we see that role changing.

We talked a bit about hybrid delivery and sourcing options. The actual skill-set roles of a CIO could very well change, and that’s one of the things we’ve tried to explore with them today.

CIO annual report

A
nd as we go across the rest of the year, we'll be looking at something like an annual report. Every company or business today delivers an annual report on how they perform. CIOs are looking for the same kind of the thing themselves. How do they produce an annual report that shows how IT is performing and what kind of service it’s delivering back to the business? That’s something we will be taking that journey with them through the whole year.

So we're really excited about that program, and we’ve had some great feedback from the CIOs, that this is really hitting the hot spots for them, particularly on innovation and how they plan themselves going forward.

Gardner: Moving back to the main stage and some of the themes we’ve heard, we saw a great vibrancy around the follow-through for many years now on this fictitious enterprise. It encapsulates a lot of the issues the folks are dealing with. So being in EMEA, being inclusive in many markets, tell me about this presentation and why, in a sense, it illustrates a lot of what we've been talking about so far?

Priestley: This is our live-action main stage event. It’s just fabulous. It’s been running for 10 years and it’s a great showcase for us. It’s built by our own pre-sales organization, and over the 10 years we have taken our solutions and we demo'd them live. That takes pretty serious confidence in your own technology to demonstrate anything live on a main stage.

But, today, we were celebrating our ten-year anniversary by showing just how the HP software solutions can help with ALM, of course -- that was our focus for the show -- but also how to use the solutions in a cloud environment, which is also a big message we're trying to get across today.

We were celebrating our ten-year anniversary by showing just how the HP software solutions can help with ALM, but also how to use the solutions in a cloud environment.



Ulrich Pfeiffer, our CTO in EMEA, who sets up the whole main stage event, pulled together pre-sales people from across the region. You could hear all the different accents and nationalities working together, and it was the perfect example of what our customer organizations face in working with multi nationalities across the geography.

We even had a bouncing Volkswagen Beetle out there today, Dana, which was pretty interesting for us, because in rehearsals last night, if I can share a little backstage secret with you, it managed to smash through the main stage. So, we were up until quite late last night repairing the main stage, but, as ever, the show went perfectly on the day.

Gardner: Very good. We've been hearing more about the vision and strategy for software and solutions here in Barcelona. I want to thank our guest Jonathan Priestley, Director of Marketing for HP Software and Solutions, EMEA. Thank you Jonathan.

Priestley: Thanks very much indeed, Dana.

Gardner: I want to thank also our listeners for joining the special BriefingsDirect podcast, coming to you from the HP Software Universe 2010 Conference in Barcelona.

Look for other podcasts from this event on the hp.com website, as well as via the BriefingsDirect network.

I'm Dana Gardner, Principal Analyst at Interarbor Solutions, your host for this series of Software Universe Live discussions. Thanks again for listening, and come back next time.

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Download the transcript. Sponsor: HP.

Transcript of a sponsored BriefingsDirect podcast, part of a series on application lifecycle management and HP ALM 11 from the HP Software Universe 2010 conference in Barcelona, Spain. Copyright Interarbor Solutions, LLC, 2005-2010. All rights reserved.

You may also be interested in:

Friday, December 03, 2010

Case Study: AIG Insurance Group Leverages ALM to Attain IT Performance Architecture Advantage

Transcript of a sponsored BriefingsDirect podcast, part of a series on application lifecycle management and HP ALM 11 from the HP Software Universe 2010 conference in Barcelona.

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Download the transcript. Sponsor: HP.

Dana Gardner: Hello, and welcome to a special BriefingsDirect podcast series coming to you from the HP Software Universe 2010 Conference in Barcelona.

We're here in the week of November 29, 2010 to explore some major enterprise software and solutions, trends and innovations making news across HP’s ecosystem of customers, partners, and developers. [See more on HP's new ALM 11 offerings.]

I'm Dana Gardner, Principal Analyst at Interarbor Solutions, and I'll be your host throughout this series of HP sponsored Software Universe Live Discussions. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.]

Our customer case study today focuses on AIG-Chartis insurance and how their business has benefited from ongoing application transformation and modernization projects.

To learn more about AIG-Chartis insurance’s innovative use of IT consolidation and application lifecycle management (ALM) best practices, please join me in welcoming Abe Naguib, Director of Global Performance Architecture and Infrastructure Engineering at AIG-Chartis in Jersey City, NJ. Welcome to the show, Abe.

Abe Naguib: Hello, Dana. Nice to be here.

Gardner: Abe, tell me a little bit about the scope of your organization and the type of applications activities that you are undergoing and why moving toward some newer products made sense?

Naguib: Let me step back for a second, Dana, and give you a background on AIG and its applications. AIG is a global insurance firm, supporting worldwide international insurance of different varieties.

We're structured with 1,500 companies and roughly about eight lines of businesses that manage those companies. Each group has their own CIO, CTO, COO structure, and I report to the global CTO.

What we look at is supporting their global architecture and performance behavioristics, if you will. One of the key things is how to federate the enterprise in terms of architecture and performance, so that we can standardize the swing over into the Java world, as well as middleware and economy of scale.

Gardner: Given the breadth and depth of the organization, where are you in terms of your applications? What are some of your goals in terms of improving how things are done?

Proliferation of middleware

Naguib: I started about 10 years back, when I came on board to standardize architecture, and I saw there was a proliferation of various middleware technologies. As we started going along, we thought about how to standardize that architecture.

As we faced more and more applications coming into the Java middleware world, we found that there’s a lot of footprint waste and there’s a lot of delivery cycles that are also slipped and wasted. So, we saw a need to control it.

After we started the architectural world, we also started the production support world and a facility for testing these environments. We started realizing, again, there were things that impacted business service level agreements (SLAs), economy of scale, even branding. So, we asked, how do we put it together?

One of the key things is, as we started the organizational performance, we were part of QA, but then we realized that we had to change our business strategy, and we thought about how to do that. One key thing is we changed our mindset from a performance testing practice to a performance engineering practice, and we've evolved now to performance architecture.

The engineering practice was focused on testing and analyzing, providing some kind of metrics. But, the performance architectural world now has influence into strategies, design practices, and resolution issues. We're currently a one-man or one-army team, kind of a paratrooper level. We're multi-skilled, from architecture, to performance, to support, and we drive resolution in the organization.

Gardner: What is your role in that team?

Naguib: I manage the organization in terms of deliveries. We hold internal best-practice discussions. We catch trends and metrics in our knowledge base. We influence design. We even influence vendors that come in. We partner with a lot of the products that come in.

So, we meet with IBM, HP, and Oracle products, and as we influence and capture trends, we work back with the product development teams to figure out how to first resolve internal development, as well as the product that we build on.

Gardner: And as you were making the transition to this performance architecture, what were some of the important considerations you had in terms of making that more holistic, more managed, and more comprehensive?

Naguib: One of the biggest things was the time to market. We also saw that resolution had to happen quickly and effectively. Carnegie Mellon did a study about five years ago and it said that post-live application resolution of performance issues was seven times the cost of pre-live [performance application resolution].

In other words, we realized that the faster we resolved issues, the faster to market, the faster we can address things, the less disruption to the delivery practices.

Too many people involved

In normal firefighting mode, architecture is involved, development is involved, and infrastructure is involved. What ends up happening is there are too many people involved. We're all scrambling, pointing fingers, looking at logs. So, we figured that the faster we get to resolution, the better for everyone to continue the train on the track.

We built a practice with architectural engineers and DBAs to get to issues and resolve them faster.

Gardner: So, when you've got multiple teams and then fairly large numbers of people involved with these teams, they're probably distributed as well. What’s the overall umbrella concept? What did you need to pull that all together and to give you that view into these activities to make that performance, integrity, and speed come together?

Naguib: The key thing is that we started working with the CIOs at that level, and figuring out a strategy to develop a service-level target, if you will. As we went along, we began working with the development teams to build a relationship with the architectural teams and the infrastructure teams.

We became more of a team model, building more of a peace-maker model. We regrouped the organization, so that rather than resolve and point fingers at each other, we resolved issues a lot faster.

Now, we're able to address the issue. We call it "isolate, identify, and resolve." At that point, if it’s a database issue, we work directly with the DBA. If it’s an infrastructure or architecture issue, we work directly with that group. We basically cut the cycle down in the last two or three years by about 70 percent.

A lot more CIOs have started bringing in more applications. We see a trend growth internally of roughly about 20-30 percent every year.



Gardner: And as you're increasing your goals of speed and integrity are you also able to handle more applications at once? Does this improve the volume of applications going through your pipeline?

Naguib: Absolutely. Because there is a change in our philosophy, in our strategy to focus more on business value, a lot more CIOs have started bringing in more applications. We see a trend growth internally of roughly about 20-30 percent every year.

I have a staff of nine. So, it’s a very agile, focused team, and they're very delivery-conscious. They're very business value-conscious, and we translate our data, the metrics that we capture, into business KPIs and infrastructure KPIs.

Because of that metric, the CIOs love what we do, because we make them look good with the business, which helps foster the relationship with the business, which helps them justify transformation in the future.

Gardner: Can you share with us any of those KPIs, what’s the report card that you could bring back to your superiors in a business sense? What’s the business case and rationale you can provide?

Footprint is key

Naguib: If you look at ITSM model, Service Level Delivery, one of the key things is the footprint of applications. One thing that organizations are starting to realize now is that software drives the hardware. For example, the cost of IBM WebSphere on hardware is much more expensive than actually buying a server.

In traditional firefighting mode, people tend to hire consultants, bring in hardware, and end up increasing their cost. What we found is that, if you address the software angle of it, then you can improve your TCO and ROI.

By taking a looking at correlating business transactions to a footprint on a server, and improving those transactions and their consumption rate, you're actually effectively improving the consumption of that application particularly. And as you improve that, there is more room for capacity. When there's more room for capacity, your economy of scale goes up. So, if TCO improves, ROI improves, and your technical debt actually gets resolved a lot faster.

Gardner: It sounds as if managing the development, test and deployment cycle effectively really is almost like the head of a pyramid -- and affects the entire IT economic equation.

Naguib: Absolutely. There is a new paradigm now, they call it the "Escalator Message." In 60 seconds or less, we can talk to a CIO, CTO, COO, or CFO about our strategy and how we can help them shift from the firefighting mode to more of an architecture mode.

In 60 seconds or less, we can talk to a CIO, CTO, COO, or CFO about our strategy and how we can help them shift from the firefighting mode to more of an architecture mode.



If that’s the case, the more they can salvage their delivery, the more they can salvage their effective costs, and the more they can now shift to more of an IT-sensitive solutions shop. That helps build a business relationship and helps improve their economy of scale.

Gardner: We're hearing a lot here at Software Universe about ALM 11, a new launch by HP. You've been a beta user of at least some of the components of that. Tell us how that started and what you experienced?

Naguib: Sure. My background is that I dealt with the Mercury products back in the late 1990s. I have experience with Quality Center and the improvements that have gone on over the years. Because of our focus, we built our paradigm out of QA and into the performance world, and we started focusing on improving that process.

The latest TruClient product, which is a LoadRunner product, has been a massive groundbreaking point solution. In the last two years, frankly, with HP and Mercury getting adjusted, there’s been kind of a lag, but I have to give kudos to the team.

One of the key things is that they have opened up their doors in terms of the delivery, in terms of their roadmap. I've worked extensively for the last roughly year with their product development team, and they have done quite a bit of improvement in their solution.

Good partnership role

They have also improved their service support model; the help desk actually resolves questions a lot faster. And we also have a good partnership role, and we actually work with things that we see, and to the influence of their roadmap as well.

This TruClient product has been phenomenal. One of the key things we're seeing now is BPM solutions are more Ajax-based, and there are so many varieties of Ajax frameworks out there than we know how to deal with. One of the key things with the partnership is that we're able to target what we need, they are able to deliver, and we are able to execute.

Gardner: So, trying to fit that into our larger equation, the test and development deployment scenario is very important to the overall IT equation economically. How does this product, TruClient, fit into that in terms of aiding and abetting your goals?

Naguib: One of the key things is how to build partnerships across the organization, internally and externally. LoadRunner and TruClient allow us to get in front of the console, work with the business team, capture their typical use cases in a day-in-the-life scenario, and automate that. That gets buy-in and partnership with the business.

We're also able to execute a test case now and bring that in front of the IT side and show them the actual footprint from a business perspective and the impact and the benefits. What ends up happening is that now we're bringing the two teams together. So, we're bridging the gap basically from execution.

Frankly, nobody really cares as much about the footprint cost, until they start realizing the dollars that are spent.



Gardner: And as an early adopter and user, is there any 20-20 hindsight advice that you might offer to others who would be going down this trail as well?

Naguib: I would definitely send the message out to think in business value. Frankly, nobody really cares as much about the footprint cost, until they start realizing the dollars that are spent.

Also, now, business wants to see us more involved from the IT side, in terms of solutions, top-line improvements, and bottom-line improvements. As the performance teams expand and mature and we have the right toolsets, innovative toolsets like TruClient, we're able to now shift the cost of waste into a cost of improvements, and that’s been a huge factor in the last couple of years.

Last, I would say that in 8,000+ engagements -- we're actually closing in on now 10,000 events this year -- we've seen roughly $127 million in infrastructure savings that we have recouped. Again, that helps to benefit the firm. Instead of waste, now we're able to leverage that into more improvement side.

Gardner: So, the unfortunate reality for IT is they often have to do more with less. You've found a way to actually make that happen and perhaps continue it on an ongoing basis.

Naguib: Absolutely. I am excited about what I do. We have a great team and a great strategy. The support from my CEOs is fantastic. And again, we are seeing that just the whole partnership model across both the vendor side and internally has been a super benefit to the organization as well as the industry.

Gardner: Well, great. We've been discussing IT consolidation, applications lifecycle best practices with Abe Naguib, Director of Global Performance Architecture and Infrastructure Engineering at AIG Chartis insurance. Thanks so much, Abe.

Naguib: Thank you. I appreciate it.

Gardner: We're here in Barcelona at HP's Software Universe 2010 Conference. Look for this podcast and others on the HP.com website, as well as via the BriefingsDirect network.

I'm Dana Gardner, Principal Analyst at Interarbor Solutions, your host for this series of Software Universe Live discussions. Thanks for listening, and come back next time.

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Download the transcript. Sponsor: HP.

Transcript of a sponsored BriefingsDirect podcast, part of a series on application lifecycle management and HP ALM 11 from the HP Software Universe 2010 conference in Barcelona, Spain. Copyright Interarbor Solutions, LLC, 2005-2010. All rights reserved.

You may also be interested in: