Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Hewlett Packard Enterprise.
Dana Gardner:
Hello, and welcome to the next edition of the BriefingsDirect
Voice of the Customer podcast series. I’m Dana Gardner,
Principal Analyst at Interarbor Solutions,
your host and moderator for this ongoing discussion on digital transformation
success stories.
Our
next hybrid IT management strategies discussion explores how a European gaming
company adopted cloud and hybrid cloud infrastructure resources with developer
productivity as a prime motivator.
 |
| Gardner |
We’ll
now learn how Magellan Robotech
puts an emphasis on cloud management
and control as a means to best access hybrid cloud services that rapidly bring
new architecture and infrastructure resources to its developers.
Here
to reveal the journey to responsible cloud adoption with impressive payoffs is Graham Banner,
Head of IT Operations at Magellan Robotech in Liverpool, England. Welcome,
Graham.
Graham
Banner: Thanks, it’s a pleasure to be here.
Gardner: Also
joining us is Raj Mistry,
Go-to-Market Lead for OneSphere at Hewlett Packard Enterprise (HPE),
and he’s based in Manchester, England. Welcome.
Raj
Mistry: Good to be here.
Gardner: What
are the drivers in your organization for attaining faster cloud adoption, and
how do you keep that from spinning out of control, Graham?
More to IT than increasing its speed
 |
| Banner |
Banner:
That’s a great question. It’s been a challenge for us. One of the main problems
we have as a business is the aggressive marketplace in Europe. It’s essential
that we deliver services rapidly. Now some of our competitors might be able to
deliver something in a month. We need to undercut them because the competition
is so fierce.
Going
from on premises into virtualization and on-premises cloud was our first step,
but it wasn’t enough. We needed to do more.
Gardner: Speed
is essential, but if you move too fast there can be risks. What are some of the
risks that you try to avoid?
Banner: We
want to avoid shadow IT. We’ve adopted capabilities before where the
infrastructure team wasn’t able to provision services that supported our
developers fast enough. We learned that the developers were then doing their
own thing: There was no governance, there was no control over what they were
doing, and that was a risk for us.
Gardner: Given that speed is essential, how do you bring quality control issues to bear when faced with hybrid cloud activities?
Banner:
That’s been a challenge for us as well. There hasn’t traditionally been central
payment management from across multiple cloud interfaces so that we could
ensure that the correct policies are being applied to those services.
We
needed a product that ensures that we deliver quality services to all of our
customs across Europe.
Gardner: Raj,
is this developer focus for cloud adoption maturity a main driver as HPE OneSphere
is being evaluated?
 |
| Mistry |
Mistry: Yes,
absolutely. The reason OneSphere is so good for the developers is we enable
them to use the tools and frameworks they are accustomed to -- but under the
safety and governance of IT operations. They can deploy with speed and have
safe, secure access to the resources they need when they need them.
Gardner:
Developers probably want self-service more than anyone. Is it possible to give
them self-service but using tools that keep them under a governance model?
Mistry: Some
developers like the self-service element, and some developers might use APIs. That’s
the beauty of HPE OneSphere, it
addresses both of those requirements for the developers. So they can use native
tools or the self-service capabilities.
Gardner:
We
also have to consider the IT operators. When we think about where those new applications
end up -- it could be on-premises or in some number of clouds, even multiple
clouds.
Gardner: Graham,
you are on the operations’ side and you have to keep your developers happy.
What is it about HPE OneSphere that’s been beneficial for both?
Effective feedback
Banner: It
provides great insights and reporting features into our state. When we deployed
it, the feedback was almost instantaneous. We could see where our environments
were, we could see the workloads, we could see the costs, and this is something
that we did not have before. We didn’t have this visibility function.
And
this was a very simple install procedure. Once it was up and running,
everything rolled out smoothly in a matter of hours. We have never seen a
product do this before.
Gardner: Has having
this management and monitoring capability given you the confidence to adopt multicloud in ways
that you may not have been willing to before?
Banner: Yes,
absolutely. One of the challenges we faced before was we were traditionally on-premises
for the entire state. The developers had wanted to use and leverage functions
that were available only in public clouds.
One of the challenges we faced before was we were traditionally on-premises for the entire state. But the developers wanted to use and leverage functions only available in the public clouds.
Gardner:
Getting the trains to run on time is important, but the cost of the trip is
also important. Have you been able to gain better control over your own destiny
when it comes to the comparative costs across these different cloud providers?
Banner: One of
the great features that OneSphere has is the capability to input values about how
much your on-premise resources cost. Now, we have had OPEX
and CAPEX
models for our spend, but we didn’t have real-time feedback on what the different
environments we are using cost across our shared infrastructures.
Getting
this information back from HPE OneSphere was essential for us. We can now look
at some products and say, “You know what? This is actually costing x amount of
money. If we move it onto another platform, or to another service provider,
we’d actually save costs.” These are the kind of insights that are generated now
that we did not have before.
Gardner: I think
that economics trumps technology, because ultimately, it’s the people paying
the bills who have the final say. If economics trumps technology, are you
demonstrating a return on investment (ROI) with HPE OneSphere?
Mistry: One
of the aims for OneSphere is the “what-if” analysis. If I have a cloud
workload, what are its characteristics, its requirements, and where should I best
place it? What’s best for that actual thing? And then having the capability to
determine which hyperscale cloud provider -- or even the private cloud -- has
the correct set of features for that application. So that will come in the not
too distant future.
Gardner: Tell
us more about Magellan Robotech and why application quality, speed, and operational
integrity are so important.
Game On
Banner: We
operate across Europe. We offer virtual gaming, sports, terminals, and casino
products, and we have integration to other providers, which is unique for a
bookmaking company. A lot of gaming providers operate just retail platforms, or
maybe have an online presence. We do everything.
Because
we compete with so many others, it’s essential that our applications are stable,
scalable, and have zero downtime. If we don’t meet these requirements, we’re not
going to be able to compete and our customers are going to move elsewhere.
As
a service provider we sell all of these products to other vendors. We have to
make sure that our customers are pleasing their own customers. We want to make
sure that our customers have these value-adds as well. And this is where HPE OneSphere
comes into play for us.
Banner: We
deal with several regulatory bodies across Europe. Nearly all of them have different
compliance standards that have to be applied to products. It’s unreasonable for
us to expect the developers to know which standards have to be applied.
The
current process is manual. We have to submit applications and spin-up machines
on-premises. They have to be audited by a third-party, and by a government body
from each country. This process can take months. It’s a long, arduous process
for us to just release a product.
We
needed a tool that provides us an overview of what is available out there, and what
policies need to be applied to all of our services. We need to know how long
it’s going to take to solve the problems before we can release services.
With
HPE OneSphere, we are gaining great insights into what’s coming with regards to
better managing compliance and policies. There will be governance panes, and
the capability for line-of-business staff members to come in and assign
policies to various different cloud providers.
And we can take this information
to the developers and they can decide, “You know what? For us to go live in
this particular country, we have to assign these various policies, and so we
are going to need to change our code.” And this means that our time-to-market
and time-to-value are going to be much higher.
Gardner: Raj,
how important is this capability to go into different jurisdictions? I know
there is another part of HPE called Cloud28+
and they are getting into different discrete markets and working with an ecosystem of providers. How much of a requirement is it to deal with multiple
jurisdictions?
Guided compliance, vigilance
Mistry: It’s
very complex. One of the evolving challenges that customers face as they adopt
a hybrid or a multicloud strategy is how do I maintain my risk posture and
compliance. So the intellectual property (IP) that we have built into
OneSphere, which has been available from August 2018 onward, allows customers to look
at the typical frameworks: FIPS,
HIPAA, GDPR,
FCA,
etc.
They
will be able to understand, not just from a process perspective, but from a
coding perspective, what needs to occur. Guidelines are provided to the
developers. Applications can be deployed based on those, and then we will
continually monitor the application.
If
there is a change in the framework that they need to comply with, the line-of-business
teams and the IT operations teams will get a note from the system saying, “Something
has happened here, and if you are okay, please continue.” Or, “There is a risk,
you have been made aware of it and now you need to take some action to resolve
it.” And that’s really key. I don’t think anybody else in the market can do
that.
Gardner:
Graham, it sounds like you are going to be moving to wider adoption for HPE OneSphere.
Is it too soon to get a sense of some of the paybacks, some of the metrics of
success?
Guidelines are provided to the developers. Applications can only be deployed based on those, and we will continuously monitor the applications in production.
They
turned in a ticket, and they could wait for up to five days for that service to
become available, so the developer or the customer could begin using that
particular service.
With
HPE OneSphere, and the self-service function which we provided, we found out that
the time was no longer measured in days, it was no longer hours -- it was
minutes. This enabled the developers to quickly spin up machines. They can do
iterative testing and get their products live, functioning, and bug-free faster.
It frees up operational time so that we can concentrate on upgrading our
platform and focus on various other projects.
We
have already seen massive value in this product. When we spoke to the line of
business about this, they have been pleased. They have already seen the
benefits.
Gardner: Raj, what
gets the most traction in the market? What is it that people perk up to when it
comes to what OneSphere can do?
The data-insight advantage
Mistry: It’s
the cost analytics and governance element. Deployment is a thing of the past.
But once you have deployed it, how do you know what’s going on? How do you know
what to do next? That’s the challenge we are trying to resolve. And that’s
what's resonating well with customers. It’s about, “Let me give you insights.
Let’s get you the data so you can do something about it and take action.” That's
the biggest thing about it.
Mistry: It’s about
the guidance on application transformation. As people go digital, writing the
new cloud-native stuff is easy. But like with Graham’s organization, and many
organizations we talk to, they have a cloud-hosted, cloud-aware application
that they need to be able to transform to make it more digitally friendly.
From
a services perspective, we can guide customers in terms of what they should do
and how they should introduce microservices and more cloud-native ways of
working. Beyond that, it's helping with cultural stuff. So, the beginnings of Agile development,
leading to DevOps in the not too distant future.
The
other side of it is the capability to build minimum viable clouds, both in the
private and the public clouds with the IP that we have. So, the cloud thing can
be had, but our effort is really to make it very easy.
Gardner: That strikes
me as a huge next chapter, the minimum viable cloud. Is that attractive to you
at Magellan Robotech?
Banner:
Absolutely, yes. From an on-premise perspective, we want to go forward into the
public cloud. We know we can leverage its services. But one thing we are very
wary of is the cost. Traditionally, it has been expensive. Things have changed.
We want to make sure we are not provisioning services that aren’t being used. Having
these metrics is going to allow us to make the right choices in the future.
Gardner: Let's
look into the crystal ball. Going to the future, Graham, as a consumer, what
would you like to see in HPE OneSphere next?
Public
core and private cloud together
Banner: We
already have the single pane of glass with OneSphere, so we can look at all our
different clouds at once. We don't have to go in multiple consoles and spend
time learning and training on how to get to these reports from three or four
different providers. So, we have the core, the core is there. We know that the public
cloud and private cloud have different functionalities.
On-premises can do certain things extremely well; it can handle all our current
workloads. Public cloud can do this, too, and there are loads of additional
features available. What we would like to see is a transition where some of
these core functionalities of the public cloud are taken, managed, and applied
to our private cloud as well.
There
are compliance reasons why we can't move all of our products into the public
cloud. But by merging them together, you get a much more agnostic point of view
of where are you going to best deploy your services and what features you should
have.
Gardner: Ultimately,
it may even be invisible to you as to whether it's in a public or private cloud
architecture. You want your requirements met, you want your compliance and
security issues met, and let the automation of the underlying tool to take
over.
Gardner: Raj,
you just heard what the market is asking for. What do you see next for providers
of cloud monitoring and management capabilities?
Mistry: Our
focus will be around customizable cloud reporting, so the capability to report
back on specific things from across all of the providers. Moving forward, we
will have trending capabilities, the what-if forecasting capability from an analytics
and insights perspective. Then we will build more on the compliance and
governance. That's where we are heading in the not-too-distant future. If our own
developers do well, we will have that by the end of the year.
Gardner: I’m
afraid we will have to leave it there. You have been exploring how a European
gaming company adopted cloud and hybrid infrastructure
resource management with developer productivity as a prime
motivator. And we have learned how an emphasis on management and control helps
Magellan Robotech bring new infrastructure resources to its developers.
Please
join me in thanking our guests, Graham Banner, Head of IT Operations at Magellan
Robotech. Thank you.
Banner: Thank
you very much for your time, Dana.
Gardner: And
we have also been joined by Raj Mistry, Go-to-Market Lead for OneSphere at HPE
in Manchester, England. Thank you.
Mistry: Thank
you.
Gardner: And a
big thank you as well to our audience for joining us for this BriefingsDirect
Voice of the Customer digital transformation success story discussion. I’m Dana
Gardner, Principal Analyst at Interarbor Solutions, your host for this ongoing
series of Hewlett-Packard Enterprise-sponsored interviews.
Thanks again for listening.
Please pass this along to your own IT community, and do come back next time.
Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Hewlett Packard Enterprise.
Transcript of a discussion on how improved hybrid
cloud infrastructure management accelerates developer productivity. Copyright
Interarbor Solutions, LLC, 2005-2018. All rights reserved.
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