Spot Buying Automated by Ariba Gives Start-Up Koozoo a Means to Shop Efficiently

Transcript of a BriefingsDirect podcast on how spot buying and the Ariba Network has given a startup firm a leg up on procurement needs.

Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Ariba, an SAP company.

Dana Gardner: Hello, and welcome to a special BriefingsDirect podcast series coming to you from the recent 2013 Ariba LIVE Conference.

Gardner

We're here to explore the latest in collaborative commerce and to learn how innovative companies are tapping into the networked economy. We'll see how they are improving their business productivity and sales, along with building far-reaching relationships with new partners and customers.

I'm Dana Gardner, Principal Analyst at Interarbor Solutions, and I'll be your host throughout the series of Ariba-sponsored BriefingsDirect discussions. [Disclosure: Ariba is a sponsor of BriefingsDirect podcasts.]

Our next innovator case study focuses on how the spot-buying process is benefiting buyers and sellers, and how they're using the Ariba Network and Discovery to conduct tactical buying.

Here to explain the latest and greatest around how they have executed on agile procurement, we're joined by Ian Thomson, Koozoo’s Head of Business Development, based in San Francisco. Welcome, Ian.

Ian Thomson: Thank you, very much.

Gardner: First, Ian, tell us a little about Koozoo. What do you do? Why are you interested in buying and selling more stuff?

Thomson

Thomson: Koozoo is a technology company based in San Francisco, and we are the easiest way to share a live view with someone in particular or a broader community. We have built a very simple web application that converts your old smartphone into a geolocating webcam.

Gardner: What do you mean by "view." If I have upgraded my iPhone, and I have this old one, what would I use you to do with it?

Thomson: You would pull the old one out of your sock drawer, or whatever drawer that you have it in, and you dust it off. You go over to your WiFi network and download the Koozoo application, and that now makes your phone a webcam that you can stream and point to a website, if you had a website that you wanted to display it on, or on to the Koozoo site, where it could be private for your consumption.

On a personal level, it could be to make a baby monitor or something like that for a limited community, like a neighborhood watch group or merchant association that wanted to share their views or more broadly on the Koozoo community.

Happening around town

If you look at Koozoo, it looks like we're making equivalent of Google Street View, but live. Right now, we're limited to San Francisco, but were able to see what's happening around town.

Gardner: That’s really interesting. There is plethora of end devices that have cameras and WiFi, and you're able to then take advantage of that and give people the opportunity to innovate around the notion of either public or private streams. Is it just live stream? How can people just take a photo view every minute or six minutes, or anything like that?

Thomson: Not just yet, but that is certainly the direction we are moving in terms of building an ecosystem that allows you to make alerts for a certain movement or alerts when there are certain sounds that are anomalous, and are ones that you would want to record or see. But now, it's just an ambient streaming.

Gardner: So you're a startup -- resource constrained is, I believe, the way people would refer to that -- and you still need to buy and sell goods and services. When you were tasked with something that wasn’t a strategic, organized, or recurring type of purchase, how did you find what you needed, and how did Ariba factor into that?

Thomson: We're not really a buying organization per se. We're an engineering-based company. We have very few people and, when we need to buy something, it's usually something like walking over to Office Depot and picking up a couple of pencils, because we need pencils.

As I got smarter about what I needed, I was able to communicate that with the potential vendors.

Primarily, we had been looking at Amazon for that sort of purchase. As soon as we needed to purchase a few more things, we moved from pure retail to more of a wholesale sort of a buyer. We needed to buy more phones to do testing on. We looked at Alibaba and we looked at Amazon, primarily because I had only heard of those two, to buy larger quantity of used mobile phones in this case, because I wanted to take advantage of refurbished phones being more cost-effective for us for testing.

Gardner: You had a need for buying used end-point devices, mobile phones, smartphones, what have you. How did you find Ariba and how did you begin the process?

Thomson: Initially I found Ariba through an introduction. Somebody said, "If you're looking at Alibaba, why don’t you look at Ariba? It's more suitable for what you're looking for." And it certainly turned out to be the case.

Initially, we made that one purchase and subsequent purchases of mobile devices. It turned out to be a really good mechanism for doing some market analysis. I didn't know what I was buying. I'm not a mobile device expert, and I don’t come from consumer electronics.

I was able to learn about what it was I didn’t know and be able to iterate on my request for a purchase. I was able to iterate on that publicly, so that everybody got to see. As I got smarter about what I needed, I was able to communicate that with the potential vendors.

Sense of confidence

Gardner: Because we're here at Ariba LIVE, the conference, we've been hearing news from Ariba about spot buying as a capability they're investing in and delivering through their network and Discovery process. Is there something about having a pre-qualified list of suppliers that in some way benefited you or gave you a sense of confidence vis-à-vis going just on the open World Wide Web.

Thomson: I don’t mean to be disparaging, but that was a little bit of the experience on Alibaba. I did get a ton of responses that weren't necessarily qualified and they weren't qualified, because they hadn’t read my request very clearly. They were offering me something that clearly wasn’t supporting what I needed, but rather was supporting what they were trying to sell.

I had done some Google searches and tried to find vendors, whether it was for these used devices or for a specialized widget that I needed to have made and sourced. So doing that on Google was pretty tough, time consuming, and something that I wasn’t expert at.

I didn’t have the capability to ask the right questions. I didn’t even know whether I was in the ballpark of what expectations should be in terms of time for delivery, cost, or what an acceptable small batch really was, because initially I needed a small batch to test the product that I was developing.

I see how we could position our profile on Ariba Discovery to respond to inbound interest on that platform for something that we could solve.

Gardner: Since you've found Ariba, have you been using it for other procurement, and do you suspect that over time as you grow that more of that strategic buying capability might be of interest to you?

Thomson: Maybe. I don’t really see us ever becoming a very large buying organization. If we continue to develop this product, we already have a group of two or three suppliers that we've developed our relationship with over Ariba Discovery, which is the the spot buying platform that they have.

I don’t know if I necessarily would need more. I don’t know what our procurement needs are going to be moving forward. We're a little bit more interested in looking at it as a way to respond to potential leads. I'm on the sales side, not on the procurement side of our company.

As I look at moving forward, we do need to capture new leads. I see how we could position our profile on Ariba Discovery to respond to inbound interest on that platform for something that we could solve, whether that’s a surveillance system, a public safety system, or something like that. We would certainly be a very cost effective solution for that. So to be able to respond to inbound interest could be a very good place for us to go.

Gardner: So, it's a two-way channel. You were able to use Ariba Discovery and spot buying to find goods and services quickly and easily without a lot of preparation and organization, and conversely, there might be a lot of buyers out there using Ariba Discovery looking for a streaming capability and you would be popping up on their lists. Have you done that yet? What's the plan?

Product-development cycle

Thomson: That would be the hope, that there are a lot of people that want to buy it and use it. I haven't focused on that just yet. As a company, we're in a product-development cycle, not really in the business development sales cycle just yet. Ariba could be a very good way of figuring out what the market wants.

Gardner: So, it's not just a sales execution channel, but also a market research and business development channel, finding out what's available. You don’t know what people want, until you get it out in front of them, and of course, the spend for doing that through advertising or direct marketing is pretty daunting. Something like Ariba Discovery gives you that opportunity to do sales and research at no cost.

Thomson: It certainly does.

Gardner: Just to tease it out a bit more, because it's very interesting to me, did the devices that are supportive for you include the Android and iOS or are there others. If I wanted to download your app, what device would I need or at what prices would it be available to me?

You don’t know what people want, until you get it out in front of them, and of course, the spend for doing that through advertising or direct marketing is pretty daunting.

Thomson: Right now, we support the iOS suite, an iPad or an old iPhone, later than the 3GS generation. Before that, they didn’t have the necessary hardware components, the chip set, to support live streaming the way we do live streaming with encoding.

We are on some Android platforms, but Android is a very fragmented market, and as you develop toward Android, you have to keep that in mind. So we focus on certain platforms within the Android market first. As we define this product market fit, we will develop the app and then propagate the Android market.

Gardner: Well, very good to learn about you, and it's impressive on how you've been able to leverage spot buying, and there is the potential for you to have spot selling.

Thomson: Yes, sure.

Gardner: Great. We've been talking about the mounting need for spot buying and how a company in San Francisco, a startup has benefited from making this a new competency. Please join me in thanking our guest Ian Thomson, Koozoo’s Head of Business Development. Thank so much, Ian.

Thomson: Thank you.

Gardner: And thanks to our audience for joining this special podcast coming to you from the 2013 Ariba LIVE Conference in Washington D.C.

I'm Dana Gardner; Principal Analyst at Interarbor Solutions, your host throughout this series of Ariba sponsored BriefingsDirect discussions. Thanks again for listening, and come back next time.

Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Ariba, an SAP company.

Transcript of a BriefingsDirect podcast on how spot buying and the Ariba Network has given a startup firm a leg up on procurement needs. Copyright Interarbor Solutions, LLC, 2005-2013. All rights reserved.

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Hackett Research Points to Big Need for Spot Buying Automation Amid General B2B Procurement Efficiency Drive

Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Ariba, an SAP Company.

Dana Gardner: Hello, and welcome to a special BriefingsDirect podcast series coming to you from the recent 2013 Ariba LIVE Conference in Washington, D.C.

Gardner

We're here to explore the latest in collaborative commerce and to learn how innovative companies are tapping into the networked economy. We'll see how they are improving their business productivity and sales, along with building far-reaching relationships with new partners and customers.

I'm Dana Gardner, Principal Analyst at Interarbor Solutions, and I'll be your host throughout the series of Ariba-sponsored BriefingsDirect discussions.

Our next innovator panel discussion focuses on the rapid adoption of better means for companies to conduct so-called spot buying, a more ad-hoc and agile -- yet managed -- approach to buying products and services. [Disclosure: Ariba is a sponsor of BriefingsDirect podcasts.]

We'll learn about new research from The Hackett Group that supports the need for better spot-buying capabilities and we'll learn how two companies are benefiting from making spot buying a new competency.

To hear the latest and greatest around agile procurement of low-volume purchases, please join me in welcoming our panel, Kurt Albertson, Associate Principal Advisor at The Hackett Group in Atlanta. Welcome, Kurt.

Kurt Albertson: Thank you, Dana.

Gardner: We're also here with Ian Thomson, Koozoo’s Head of Business Development, based in San Francisco. Welcome, Ian.

Ian Thomson: Thank you. Thanks for having us.

Gardner: And Cal Miller, Vice President of Business Development for Blue Marble Media in Atlanta, welcome.

Cal Miller: Thank you. Glad to be here.

Gardner: Let’s start with you, Kurt. Tell me a little bit about what this notion of spot buying is? How did we get to the need for tactical sourcing and how did we actually begin dividing tactical and strategic sourcing at all?

Albertson: That’s a great question Dana. Let’s talk about the need first. This is an important topic, because a lot of our clients are focused on it, and the need really starts at the executive level.

When you look at enterprises out there, our Key Issues Study for 2013 identified the top area as profitability. So companies are continuing to focus on the profitability objective.

Customer satisfaction

The second slot was customer satisfaction, and you can view customer satisfaction as external customers, but also internal customers and the satisfaction around that.

Albertson

With that as the overlay in terms of the two most important objectives for the enterprise --  the third, by the way, is revenue growth -- let’s cascade down to why tactical sourcing or spot buying is important.

The importance comes from those two topics. Companies are continuing to drive profitability, which means continuing take out cost. Most mature organizations have very robust and mature strategic-sourcing processes in place. They've hired very seasoned category managers to run those processes and they want them focused on the most valuable categories of spend, where you want to align your most strategic assets.

On the other side of that equation, you've got this transactional stuff. Someone puts through a purchase order, where procurement has very little involvement. The requisitioners make the decision on what to buy and they go out and get pricing. Purchasing’s role is to issue a purchase order, and there is no kind of category management or expense management practice in place.

That’s been the traditional approach by organizations, this two-tiered approach to procurement. The issue, however, comes when you have your category managers trying to get involved in spend where it’s not necessarily strategic, but you still want some level of spend management applied to it. So you've got these very seasoned resources focused on categories of spend that aren’t necessarily where they can add the biggest bang for the buck.

It's putting in place a better model to support that type of spend, so your category managers can go off and do what you hired them to do.

That’s what caused this phenomenon around spot buy or tactical buy, taking this middle ground of spend, which our research shows is about 43 percent of spend on average. More importantly, more than sometimes half the transactional activity comes through it. So it's putting in place a better model to support that type of spend, so your category managers can go off and do what you hired them to do.

Gardner: And that 43 percent, does that cut across large companies as well as smaller ones? I wonder if smaller companies might even have a higher percentage of nonstrategic types of purchasing?

Albertson: The 43 percent is an average, and there are going to be variances in that, depending on the industry, spend profile, and scale of the company, as you noted. Companies need to look at their spend, get the spend analytics in place to understand what they're buying to nail down the value proposition around this.

Smaller companies generally aren't going to have the maturity in place in terms of managing their spend. They're not going to have the category-manager capabilities in place. In all likelihood, they could be handling a much higher percentage of their spend through a more transactional nature. So for them, the opportunity might even be greater.

Gardner: And of this 43 percent, is a significant portion of this what we might consider a "fire drill" type of purchase, where people are tasked with very quickly acquiring services, goods, or materials? Perhaps urgency mode might not be a very good position in which to get best price or even do due diligence?

Cycle time

Albertson: Yeah, great observation, Dana. If we think about the reasons for doing this, profitability was one, but customer service was the other, and customer service translates into cycle time.

That’s usually the issue with this type of spend. You can’t afford to have a category manager take it through a strategic sourcing process, which can take anywhere from 6 to 30 weeks.

People need this tomorrow. They need it in a week, and so you need a mechanism in place to focus on shorter cycle times and meet the needs of the customers. If you can’t do that, they're just going to bypass procurement, go do their own thing, and apply no rigor of spend management against that.

If we think about the reasons for doing this, profitability was one, but customer service was the other, and customer service translates into cycle time.

It's a common misperception that of that 43 percent of influence spend that we would consider tactical, it's all emergency buys. A lot of it isn’t necessarily emergency buys. It’s just that a large percentage of that is more category-specific types of purchases, but companies just don’t have the preferred suppliers or the category expertise in place to go out, identify suppliers, and manage that spend. It falls under the standard levels that companies might have for sending something through strategic sourcing.

An example of that might be $250,000. Anything below that might be just left up to the requisitioner to figure out how they want to spend.

Gardner: Let’s go to some organizations that are grappling with these issues. First, Koozoo. Ian, tell us a little bit about Koozoo and how spot buying plays a role in your life.

Thomson: Koozoo is a technology startup based in San Francisco. We're venture-backed and we've made it very easy to share your view using an existing device. You take an old mobile phone, and we can convert that, using our software application, into a live-stream webcam.

Thomson

In terms of efficiency, we're like many organizations, but as a startup, in particular, we're resource constrained. I'm also the procurement manager, as it turns out. It’s not in my job title, but we needed to find something fast. We were launching a product and we needed something to support it.

It wasn’t a catalog item, and it wasn’t something I could find on Amazon. So looked for some suppliers online and found somebody that could meet our need within two weeks, which was super important, as we were looking at a launch date.

Gardner: And had you been involved with Ariba before this -- and you then found the spot buying capability? How did you line up with Ariba on this?

More developed need

Thomson: No, I wasn’t involved with Ariba. I've been here at this conference. So I understand that there is a network and there are a lot of other things that the Ariba Network can do for companies, which I would guess are larger companies that have a more developed procurement need.

I had gone to Alibaba and I looked at what Alibaba’s competitors were. Ariba Discovery came up as one of them. So that’s pretty much how I ran into it.

Gardner: Is it fair to say you "spot buyed" Ariba in order to spot buy?

Thomson: I think I "spot buyed" Ariba in order to spot buy. I tested Alibaba, and to be fair, it was not a very clean approach. I got a lot of messy inbound input and responses when I asked for what I thought was a relatively simple request.

There were things that weren’t meeting my needs. The communication wasn’t very easy on Alibaba, maybe because of the international nature of the would-be suppliers.

Gardner: Let’s go to Cal Miller at Blue Marble Media. First, Cal, tell us a bit about Blue Marble and why this nature of buying is important for you?

Miller: Blue Marble is a very small company, but we develop high profile video, film, motion graphics, and animation. We came to be involved with Ariba about three years ago. We were selected as a supplier to help them with a marketing project. The relationship grew, and as we learned more about Ariba, someone said, "You guys need to be on the Discovery Network program." We did, and it was a very wise decision, very fortunate.

Miller

Gardner: Are you using the spot buying and Discovery as a way of buying goods or allowing others to buy your goods in that spot-buying mode or both?

Miller: Our involvement is almost totally as a seller. In our business, at least half of our clients are in a spot-buy scenario. It’s not something they do every month or even every year. We have even Fortune 500 companies that will say they need to do this series of videos and haven’t done it for three years. So whoever gets assigned to start that project it is a spot buy, and we're hopeful that they'll find us and then we get that opportunity. So spot buying is a real strategy for us and for developing our revenue.

Gardner: You found therefore a channel in Ariba through which people who are in this ad-hoc need to execute quickly, but not with a lot of organization and history to it, can find you. How did that compare to other methods that you would typically use to be found?

Miller: Actually, there is very little comparison. The batting average, if you will, is excellent. The quality of people who are coming out to say, "We would like to meet you" is outstanding. Most generally, it’s a C-level contact. What we find is the interaction allows for a real relationship-development process. So even if we don’t get that particular opportunity, we're secure as one of their shortlisted go-to people, and that’s worth everything.

Gardner: Back to Kurt Albertson from The Hackett Group. When you listen to both a buyer and a seller, it seems to me that there is a huge untapped potential for organizing and managing spot buying in the market.

Finding new customers

Albertson: Listen to Cal talk about Blue Marble’s experience. Certainly from a business development perspective, it’s another tool that I'm sure Cal appreciates in terms of going out and finding new customers.

Listening to Ian talk about it from the buy side is interesting. You have users like Ian who don’t have a mature procurement organization in place, and this is a tool they're using to go out and drive their procurement process.

But then, on the other end of that scale, you do have large global companies as well. As I talked about, these large global companies who haven’t done a good job of managing what we would consider tactical spend, which again is about 43 percent of what’s influenced.

For them, while they have built out very robust procurement organizations to manage the more strategic spend, it’s this 43 percent of influence spend that’s sub-optimized. So it’s more of an evolution of their procurement strategy to start putting in place the capabilities to address that chunk of spend that’s been sub-optimized.

There is a very strong business case for going out and putting in place the capabilities to address the spend.

Gardner: Tell us a bit more about your research. Were there any other findings that would benefit us, as we try to understand what spot buying is and why it should be important to more buyers and sellers?

Albertson: The first question that everyone generally tends to ask when trying to build out a new type of capability is what’s the return on that. Why would we do this? We have already talked about the issue of longer cycle times that occur, if you try to manage the spend through a traditional kind of procurement process and the dissatisfaction that causes. But the other option is to just let the requesters do what they want, and you don’t drive any kind of spend management practices around it.

When we look at the numbers, Dana, typically going through a traditional strategic sourcing process with highly skilled category managers, on average you'll drive just over 6 percent savings on that spend. Whereas, if you put in place more of a tactical spot-buy type process, the savings you will drive is less,  4.3 percent on average, according to our research.

So there's a little bit of a delta there by putting it through a more formal process. But the important thing is that if you look at the return, you're obviously not spending as much time and you're not having as mature resources and as experienced resources having to support that spend. So the investment is less. The return on investment that you get from a tactical process, as opposed to the more strategic process, is actually higher.

There is a very strong business case for going out and putting in place the capabilities to address the spend. That’s the question that most organizations will ask -- what is the return on the investment?

Gardner: As we're all here at the Ariba LIVE Conference and we have heard about their processes and improvements, do you have any sense of the landscape in the marketplace? Are all the procurement providers, service providers jumping on this? Is Ariba in front of the game in any way to shape up the landscape in terms of how business-service providers like Ariba are addressing this?

Process challenges

Albertson: Another good question Dana, and I'll talk specifically to Ariba, since we're all gathered together this week at Ariba LIVE. There are some challenges with this process, and if you look at Ariba, they evolved from the front end of the sourcing process,  built out capabilities to support that, and have a lot of maturity in that space.

The other thing that they have built out is the networked community. If you look at tactical buying and spot buying, both of those are extremely important. First of all, you want a front-end ERFx process that you can quickly enable, can quickly go out in a standard methodology, and go to the market with standard requirements.

But the other component of that is that you need to have this network of a whole bunch of suppliers out there that you can then send that to. That’s where Ariba’s strength is in the fact that they have built out a very large network, the largest network out there for suppliers and buyers to interact.

And that’s really the most significant advantage that Ariba has in this space -- that network of buyers and suppliers, so they can very quickly go out and implement a supplier discovery type of execution and identify particular suppliers.

We may call this tactical spend, but it’s still important to the people who are going out within the companies and looking for what they're trying to get, a product or service. There needs to be a level of due diligence against these suppliers. There needs to be a level of trust. Compare that to doing a Google search and going out there and just finding suppliers. The Ariba Network provides that additional level of comfort and trust and prequalification of suppliers to participate in this process.

For the larger organizations, the bigger bang for the buck for them is going after and getting control over the strategic spend.

Gardner: Kurt, how do you think this is going to shape up in terms of the adoption patterns? Will large companies that are already doing strategic procurement perhaps go down process, as opposed to downstream, to foster more tactical buying and therefore Ariba might find a go-to market from their existing installed base of strategic procurement to this type of service?

Or do you expect also that smaller organizations doing more tactical buying will adopt things like spot buying and then that might lead to more strategic procurement or more organized approaches to procurement, which would then perhaps allow Ariba to fill that goal? It seems like a no-lose situation for Ariba.

Albertson: I think you're right. You're going to find companies coming at it from both ends. The smaller, less mature organizations from a procurement perspective are going to come at it from a primary buying and sourcing channel, whereas for the larger organizations, the bigger bang for the buck for them is going after and getting control over the strategic spend.

Again, we're in an environment right now, particularly for the larger organizations, where everyone is trying to continue to evolve the value proposition. Strategic category managers are moving into supply-relationship management, innovation, and how do they collaborate with suppliers to drive innovation.
s
We all know that across the G&A function, including procurement, there are not the significant investments of resources being made. So the only way they are going to be able to do that is extract themselves out of this kind of tactical activity and build out a different type of capability internally, including leveraging solutions like Ariba and the Supplier Discovery capability to go out and help facilitate that buy so that those category managers can continue to evolve the value that they provide to the business.

Cloud model

Gardner: Lastly, it seems that the cloud model really suits this spot-buying and tactical-buying approach very well. You log on, the network can grow rapidly, and buyers and sellers can participate in this networked economy. Is this something that wouldn’t have happened 5 or 10 years ago, when we only looked at on-premise systems? Is the cloud a factor in why spot buying works now?

Albertson: That’s a great observation Dana, and I think you are right on that. Obviously, one of the drivers of this is how quickly can you get up to speed and start leveraging the technology and enabling the spot-buy tactical sourcing capabilities that you're building.

One of the drivers of this is how quickly can you get up to speed and start leveraging the technology.

Then on the supply end, one of the driving forces is to enable as many suppliers and as many participants into this environment. That is going to be one of the key factors that determines success in this area, and certainly a software-as-a-service (SaaS) model works better for accomplishing that than an on-premise model does.

Gardner: We'll have to leave it there I am afraid. We've been talking about the growing need for better spot buying, how companies can come together and benefit through a tactical approach, and how that’s become a new competency for both the buyers, the sellers, and providers like Ariba.

Please join me in thanking our guests. We've been here with Kurt Albertson, Associate Principal Advisor at The Hackett Group in Atlanta. Thanks so much, Kurt.

Albertson: My pleasure, Dana.

Gardner: We have also been joined by Ian Thomson, Koozoo’s Head of Business Development. Thank you, Ian.

Thomson: Thank you.

Gardner: And Cal Miller, Vice President of Business Development at Blue Marble Media, thank you.

Miller: It was a pleasure.

Gardner: And thanks too to our audience for joining this special podcast coming to you from the 2013 Ariba LIVE Conference in Washington D.C.

I'm Dana Gardner, Principal Analyst at Interarbor Solutions, your host through this series of Ariba sponsored BriefingsDirect discussions. Thanks again for listening, and come back next time.

Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Ariba, an SAP Company.

Transcript of a BriefingsDirect podcast on how spot buying and tactical spending is giving a competitive advantage to both buyers and sellers. Copyright Interarbor Solutions, LLC, 2005-2013. All rights reserved.

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