Listen to the podcast. Find it on iTunes. Get the mobile app. Download the
transcript. Sponsor: Hewlett
Packard Enterprise.
Dana Gardner: Hello, and
welcome to the next edition of the BriefingsDirect Voice of the Customer podcast
series. I’m Dana Gardner,
Principal Analyst at Interarbor Solutions, your host for
this ongoing discussion on IT innovation and how it’s making an impact on
people’s lives.
Our
next inside story examination of security best practices focuses on the building
of a security operations center (SOC) for cyber defense. We’ll learn now how Zayo Group in Boulder, Colorado built a state-of-the-art
SOC as it expanded its international managed security service provider
practice.
 |
| Vamvakaris |
With
that, please join me now in welcoming our moderator, Serge Bertini,
Vice President of Sales and General Manager of the Canada Security Division at Hewlett Packard Enterprise (HPE). I hand it over
to you, Serge, to delve into this use-case.
Serge Bertini: Thanks, Dana.
Good morning, Mike, how are you today?
Mike
Vamvakaris:
Good morning, Serge. Great. Thanks for asking.
 |
| Bertini |
Bertini: Mike, this
has been a continuous discussion, on a weekly basis, and lately when we meet at
the airport. You and I have talked many times about the importance of managed security service providers (MSSPs), global SOCs, but for our listeners, I want to take
them back on the journey that you and I went through to get into the SOC business,
and what it took from you to build this up.
So
if you could, please describe Zayo’s business and what made you decide to jump
into the MSSP field.
Vamvakaris: Thanks for the opportunity. I love our chats and I look forward
to letting you know how we got started.
Zayo
Group is a global communications and infrastructure provider. We serve more
than 365 markets. We have 61 international data centers on-net, off-net, and more
than 3,000 employees.
Zayo
Canada required a SOC to serve a large government client that required really strict
compliance, encryption, and correlational analysis.
Upon
further expansion, the SOC we built in Canada became a global SOC, and now it can
serve international customers as well. Inside the SOC, you will find things such as US Federal
Information Processing Standard (FIPS) 140-2 security standards
compliance. We do threat hunting, threat intelligence. We are also doing machine
learning, all in a protected facility via five-zone SOC.
This
facility was not easy to build; it was a journey, as we have talked about many
times in person, Serge.
Holistic Security
Bertini: What you guys have built is a state-of-the-art facility. I
am seeing how it helps you attract more customers, because not only do you have
critical infrastructure in your MSSP, but also you can attract customers whose stringent
security and privacy concerns can be met.
Vamvakaris: Zayo is in a unique position now. We have grown the brand aggressively
through organic and inorganic activities, and we are able to offer holistic and
end-to-end security services to our customers, both via connectivity and non-connectivity.
For
example, within our facility, we will have
multiple firewalling and distributed denial-of-service (DDoS) technologies -- now all being protected and
correlated by our state-of-the-art SOC, as you described. So this is a really exciting
and new opportunity that began more than two years ago with what you at HPE have
done for us. Now we have the opportunity to turn and pivot what we built here
and take that out globally.
Bertini: What made you
decide on HPE
ArcSight, and what did you see in ArcSight that was able to meet your long-term
vision and requirements?
Turnkey Solutions
Vamvakaris: That’s a good question. It wasn’t an
easy decision. We have talked about this openly and candidly. We did a lot of
benchmarking exercises, and obviously selected HPE ArcSight in the end. We
looked at everyone, without going into detail. Your listeners will know who
they are.
But
we needed something that supported multi-tenancy, so the single pane of window
view. We are serving multiple customers all over the world, and ArcSight allowed
us to scale without applying tremendous amount of capital expenditure (CAPEX)
investment and ongoing operational expenditure (OPEX) to support infrastructure
and the resources inside the SOC. It was key for me on the business side that
the business-case was well supported.
We
had a very strict industry regulation in working with a large government
customer, to be FIPS-compliant. So out of the box, a lot of the vendors that we
were looking at didn’t even meet those requirements.
Another
thing I really liked about ArcSight, when we did our benchmarking, is the event
log filtration. There really wasn’t anyone else that could actually do the
filtration at the throughput and the capacity we needed. So that really lent
itself very well. Just making sure that you are getting the salient events and
kind of filtering out the noncritical alerts that we still need to be looking
at was key for us.
Something
that you and I have talked about is the strategic
information and operations center (SIOC)
service.
As a company that knew we needed to build around SOC, to protect our own
backbone, and offer those services to our extended connectivity customers, we
enlisted SIOC services very early to help us with everything from instant
response management, building up the Wiki, even hiring and helping us retain
critical skill sets in the SOC.
From
an end-to-end perspective, this is why we went with ArcSight and HPE. They offered
us a turnkey solution, to really get us something that was running.
The Trifecta: People, Process, Technology
Bertini: In this market, what a lot of our customers see is that their
biggest challenge is people. There are a lot of people when it comes to setting
up MSSPs. The investment that you made is the big differentiator, because it’s
not just the technology, it’s the people and process. When I look at the market
and the need in this market, there is a lack of talented people.
How
did you build your process and the people? What did you have to do yourself to
build the strength of your bench? Later on we can talk a little bit more about
Zayo and how HPE can help put all of this together.
Vamvakaris: We were the single tenant, if you will. Ultimately we needed
to go international very quickly. So we went from humble beginnings to an
international capability. It’s a great story.
For
us, you nailed it on the head. SOC, the technology obviously is pertinent, you have
to understand your use cases, your policies that you are trying to use and
protect your customers with those. We needed something very modular and ArcSight
worked for that.
But
within the SOC, our customers require things like customized reporting and even
customized instant-response plans that are tailored to meet their unique audits
or industry regulations. It’s people, process and tools or technology, as they
say. I mean, that is the lifeline of your SOC.
One
of the things we realized early on, you have to focus on everything from your triage,
to instant response, to your kill-chain processes. This is something we have
invested significantly in, and this is where we believe we actually add a lot
of value to our customers.
Bertini: So it’s not just
a logging capability, you guys went way beyond providing just the eyes on the
glass to the red team and the tiger team and everything else in between.
Vamvakaris: Let me give you an example. Within the SOC, we have SOC Level
1, all the way to Level 3, and then we have threat hunting. So inside we do threat
intelligence. We are now using machine-learning technologies. We have threat
hunting, predictive analytics, and we are moving into user behavior analysis.
Remember
the way I talked about SOC Level 1, Level 2, Level 3, this is a 24x7, 365-day
facility. This is a five-zone SOC for enhanced access control, mantraps inside
to factor biometric access control. It’s a facility that we are very proud of
and that we love showcasing.
Bertini: You are a very
modest person, but in the span of two years you have done a lot. You started
with probably one of the largest mammoth customers, but one thing that you didn’t
really talk about is, you are also drinking your own champagne.
Tell
us a little bit more about, Zayo. It’s a large corporation, diverse and global.
Tell us about the integration of Zayo into your own SOC, too.
Drinking your own Champagne
Vamvakaris: Customers always ask us about this. We have all kinds of fiber
or Ethernet, large super highway customers I call them, massive data
connectivity, and Zayo is well-known in the industry for that; obviously one of
the leaders.
The
interesting part is that we are able to turn and pivot, not only to our
customers, but we are also now securing our own assets -- not just the
enterprise, but on the backbone.
So
you are right, we sip our own champagne. We protect our customers from threats
and unauthorized data exfiltration, and we also do that for ourselves. So we
are talking about a global multinational backbone environment.
Bertini: That’s pretty
neat. What sort of threats are you starting to see in the market and how are
you preventing those attacks, or at least how can you be aware in advance of what
is coming down the pipe?
Vamvakaris: It’s a perpetual problem. We are invested in what’s called
an ethical hacking team, which is the whole white hat/black hat piece.
In
practice, we’re trying to -- I won’t say break into networks, but certainly
testing the policies, the cyber frameworks that companies think they have, and we
go out of our way to make sure that that is actually the case, and we will go
back and do an analysis for them.
If you don’t
know who is knocking at the door, how are you going to protect yourself, right?
So
where do I see the market going? Well, we see a lot of ransomware; we see a lot
of targeted spear phishing. Things are just getting worse, and I always talk
about how this is no longer an IT issue, but it’s a business problem.
People now are using very crafty organizational and behavior-style tactics of acquiring identities and mapping them back to individuals in a company. They can have targeted data exfiltration by fooling or tricking users into giving up passwords or access and sign all types of waivers. You hear about this everyday somewhere that someone accidentally clicked on something, and the next thing you know they have wired money across the world to someone.
People now are using very crafty organizational and behavior-style tactics of acquiring identities and mapping them back to individuals in a company. They can have targeted data exfiltration by fooling or tricking users into giving up passwords or access and sign all types of waivers. You hear about this everyday somewhere that someone accidentally clicked on something, and the next thing you know they have wired money across the world to someone.
So
we actually see things like that. Obviously we’re very private in terms of
where we see them and how we see them, but we protect against those types of
scenarios.
Gone
are the days where companies are just worried about their customer provided
equipment or even cloud firewalls. The analogy I say, Serge, is if you don’t
know who is knocking at the door, how are you going to protect yourself, right?
You
need to be able to understand who is out there, what they are trying to do, to
be able to mitigate that. That’s why I talk about threat hunting and threat
intelligence.
Partners in Avoiding Crime
Bertini: I couldn’t agree more with you. To me, what I see is the
partnership that we built between Zayo and HPE and that’s a testament of how
the business needs to evolve. What we have done is pretty unique in this market,
and we truly act as a partner, it’s not a vendor-relationship type of
situation.
Can
you describe how our SIOC was able to help you get to the next level, because
it’s about time-to-market, at the end of the day. Talk about best practices
that you have learned, and what you have implemented.
Vamvakaris: We grew out
to be an international SOC, and that practice began with one large request for proposal (RFP) customer. So we had a time-to-market issue
compressed. We needed to be up and running, and that’s fully turnkey,
everything.
When
we began this journey, we knew we couldn’t do it ourselves. We selected the
technology, we benchmarked that, and we went for the Gartner
Magic Quadrant. We were always impressed at HPE ArcSight, over the years,
if not a decade, that it’s been in that magic quadrant. That was very
impressive for us.
But
what really stood out is the HPE SIOC.
We
enlisted the SIOC services, essentially the consulting arm of HPE, to help us build
out our world-class multizone SOC. That really did help us get to market. In
this case, we would have been paying penalties if we weren’t up and running.
That did not happen.
The
SIOC came in and assessed everything that we talked about earlier, they
stress-tested our triage model and instant response plan. They helped us on the
kill chain; they helped us with the Wiki. What was really nice and refreshing
was that they helped us find talent where our SOC is located. That for me was
critical. Frankly, that was a differentiator. No one else was offering those
types of services.
Bertini: How is all of
this benefitting you at the end of the day? And where do you see the growth in
your business coming for the next few years?
Ahead in the Cloud
Vamvakaris: We could not have done this on our
own. We are fortunate enough that we have learned so much now in-house.
But
we are living in an interconnected world. Like it or not, we are about to
automate that world with the Internet of things (IoT), and always-on mobile
technologies, and everyone talks about pushing things to the cloud.
The
opportunity for us is exciting. I believe in a complete, free, open digital
world, which means we are going to need -- for a long time -- to protect the
companies as they move their assets to the cloud, and as they continue to do
mobile workforce strategies -- and we are excited about that. We get to be a
partner in this ecosystem of a new digital era. I think we are just getting
started.
The
timing then is perfect, it’s exciting, and I think that we are going to see a
lot of explosive growth. We have already started to see that, and now I think
it’s just going to get even more-and-more exciting as we go on.
It’s
not just about having the human capabilities, but it's also augmenting them
with the right technologies and tools so they can respond faster, they can get
to the issues.
Bertini: You have talked
about automation, artificial intelligence (AI), and machine learning. How are
those helping you to optimize your operations and then ultimately benefitting
you financially?
Vamvakaris: As anyone out
there who has built a SOC knows, you’re only as good as your people, processes,
and tools. So we have our tools, we have our processes -- but the people, that cyber
security talent is not cheap. The SOC analysts have a tough job. So the more we
can automate, and the more we can give them help, the better. A big push now is
for AI, which really is machine learning, and automating and creating a
baseline of things from which you can create a pattern, if you will, of
repeatable incidents, and then understanding that all ahead of time.
We
are working with that technology. Obviously HPE ArcSight is the engine to the
SOC, for correlational analysis, experience-sampling methods specifically, but
outside there are peripherals that tie into that.
It’s
not just about having the human capabilities, but it's also augmenting them
with the right technologies and tools so they can respond faster, they can get
to the issues; they can do a kill chain process quickly. From an OPEX
perspective, we can free up the Level 1 and Level 2 talent and move them into
the forensic space. That’s really the vision of Zayo.
We
are working with technologies including HPE ArcSight to plug into that engine
that actually helps us free up the incident-response and move that into
forensics. The proactive threat hunting and threat intelligence -- that’s where
I see the future for us, and that’s where we’re going.
Bertini: Amazing. Mike, with what you have learned over the last few years, if
you had to do this all over again, what would you do differently?
Practice makes perfect
Vamvakaris: I would beg
for more time, but I can’t do that. It was tough, it was tough. There were days
when we didn’t think we were going to make it. We are very proud and we love
showcasing what we built -- it’s an amazing, world-class facility.
But
what would I do differently? We probably spent too much time second-guessing
ourselves, trying to get everything perfect. Yet it’s never going to be perfect.
A SOC is a living, breathing thing -- it's all about the people inside and the
processes they use. The technologies work, and getting the right technology,
and understanding your use cases and what you are trying to achieve, is key. Not
trying to make it perfect and just getting it out there and then being more
flexible in making corrections, [that would have been better].
In
our case, because it was a large government customer, the regulations that we
had to meet, we built that capability the first time, we built this from the
ground up properly -- as painful as that was, we can now learn from that.
In
hindsight, did we have to have everything perfect? Probably not. Looking back
at the compressed schedule, being audited every quarter, that capability has nonetheless
put us in a better place for the future.
Bertini: Mike, kudos to you and your team.
I have worked with your team for the last two to three years, and what you have
done has showed us a miracle. What you built is a top-class MSSP, with some of
the most stringent requirements from the government, and it shows.
Now,
when you guys talk, when you present to a customer, and when we do joint-calls
with the customers -- we are an extension of each other. We at HPE are just
feeding you the technology, but how you have implemented it and built it
together with your people, process, and technology -- it’s fantastic.
So
with that, I really thank you. I'm looking forward to the next few years together,
to being successful, and bringing all our customers under your roof.
Vamvakaris: This is the
partnership that we talked about. I think that’s probably the most important
thing. If you do endeavor to do this, you really do need to bring a partner to
the table. HPE helped us scale globally, with cost savings and an accelerated
launch. That actually can happen with a world-class partnership. So I also look
forward to working with you, and serving both of our customer bases, and
bringing this great capability out into the market.
Bertini: Thank you,
Mike, hope you have a great day and talk to you very soon together.
Vamvakaris: You bet.
Thank you, Serge.
Gardner: I’m afraid
we’ll have to leave it there. You have been listening to an inside story
examination of security best practices focused on building a SOC for international
cyber defense. We have learned how Zayo Group in Boulder, Colorado has built a
state-of-the-art global SOC as it expanded its managed security service
provider practice.
So
please join me now in thanking our moderator, Serge Bertini, Vice President of
Sales and General Manager of the Canada Security Division at HPE. And also
thanks to our special guest, Mike Vamvakaris, Vice President of Managed Cyber
Security at Zayo Group.
And
a big thank you as well to our audience for joining this BriefingsDirect Voice
of the Customer digital business transformation discussion. I'm Dana Gardner,
Principal Analyst at Interarbor Solutions, your host for this ongoing series of
HPE-sponsored discussions. Thanks again for listening, and do come back next
time.
Listen to the podcast. Find it on iTunes. Get the mobile app. Download the
transcript. Sponsor: Hewlett
Packard Enterprise.
Transcript of a
discussion on the planning and execution of building
a state-of-the-art global Security Operations Center. Copyright Interarbor Solutions, LLC, 2005-2017. All
rights reserved.
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